Deepa Malik, who scripted history a month ago by turning into India’s first-ever woman to win an award at the Paralympic Games, has alleged “poor handling” of wheelchair-bound travelers by Vistara Airlines furthermore and also lashed it over its “rude and ill mannered crew”.
A miffed Deepa, who was travelling from Mumbai to Delhi by means of Vistara flight UK 902, took to Twitter to express her displeasure.
“Very poor handling of wheelchair passenger in De boarding and fragile items. Rude n ill mannered crew. Sad experience. @airvistara (sic),” said Deepa in a series of tweets.
She claimed that she had persevered through the bad experience while informing her mom on the telephone that the flight booked to leave at 3:35 pm from the Mumbai Airport was postponed.
The 46-year-old, who was restricted to a wheelchair in 1999 inferable from a spinal tumor, additionally scrutinized the airlines for the “lack of training” given to crew individuals to the extent taking care of wheel-seat bound travelers is concerned.
“Very sad to note lack of training of crew Flight UK902,” she said while lodging a formal objection against Vistara Airlines, which is a joint endeavor of Tata gathering and Singapore Airlines.
Be that as it may, the aircrafts quickly reacted to the objection and promptly offered statement of regret for her frustrating background.
The apology letter read, “Ms Deepa Malik, the Paralympic silver medallist is a national hero and like every countrymen, we are immensely proud of her achievements. We regret that we failed to deliver the standard of service that Vistara pride itself on in this instance. As a team we would like to sincerely apologise to Deepa for her disappointing experience. We are investigating the incident and will take corrective actions to ensure something like this never occurs again.”
Sanjiv Kapoor, chief strategy and commercial officer, Vistara additionally took to Twitter to issue an expression of remorse and guaranteed an examination concerning the matter.
Later, she conceded: “Yes, @airvistara was quick to respond and take prompt measures for future… They visited and resolved and also adding efforts to rectify.”
Deepa had gone to Mumbai to go to a system with Sachin Tendulkar and Hrithik Roshan on Tuesday. She accomplished the deed by winning silver in the ladies’ shot put F53 occasion at the Paralympics in the Brazilian city of Rio de Janeiro a month ago.
